University of Northern Iowa

Administration and Finance Technology Services
FAQ FAQ
General
Are there computer policies at UNI?
What do I do when my computer "freezes" and will do nothing?
I work in the Administration and Finance division, how do I get a computer account for a new employee?
My computer seems to be responding very slowly, is there anything that I can do to speed things up?

Email
How do I change my E-mail password?
How do I set an e-mail vacation notice?
Does ITS filter e-mail for viruses?

Email Quotas
Do I have an Email Quota?
How Do I Check My Email Quota?

Passwords
How do I change my password?
I forgot my password, what do I do?
I know I'm typing in the right username and password, but I keep getting denied access. What am I doing wrong?

Voice Mail
How do I set up voice mail for vacation?

Computer Viruses
I think I have a computer virus, what should I do?
How can I avoid getting computer viruses?

General

Are there Computer Policies at UNI?
Computer policies and guideline for UNI are located at http://www.uni.edu/its/policies.

What do I do when my computer "freezes" and will do nothing?
If you can't get your computer to respond to anything, hit the Control+Alt+Delete keys simultaneously. That should bring up a task list which shows everything you currently have running. Whatever is causing the freeze issue will have "Not Responding" next to it. Click on the application that is not responding so it is highlighted. Click "End Task" and windows will shut down that application. Sometimes, though, that doesn't work so you just have to manually shut down and restart your workstation. If you are still having problems call us at 3-2461 or request technical support.

I work in the Administration and Finance division, how do I get a computer account for a new employee?
Complete an Employee Setup form. If you have any questions please call technical support at 3-2461.

My computer seems to be responding very slowly, is there anything that I can do to speed things up?
If you browse the Internet, it is possible that your computer has been infected with various types of Spyware and this can slow down your computer. All computers in the Administration and Finance division have a software program called Ad-aware installed on the desktop. Click here for instructions on how to run the program and improve the speed of your computer.

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Email

How do I change my E-mail password?
To change your university e-mail password click here and follow the directions.

How do I set an e-mail vacation notice?
You can use mailbox filters to set an e-mail vacation notice. With a vacation notice set, the system will generate an automatic response to anyone who sends you e-mail. You determine the content of that response, and can therefore let people know when you will return and if there is someone to contact in your absence. Click here for directions.

Does ITS filter e-mail for viruses?
Since May 20, 2004 , ITS and other technical staff members on campus have been evaluating a new email anti-viral/anti-spam appliance (IronMail). During this evaluation period, email messages with password-protected files attached have been labeled viral and are being automatically deleted. While this combination occurs infrequently, it is still possible that this may have impacted you or someone in your department. The configuration setting was made at the recommendation of the vendor.

ITS announced that they plan to purchase IronMail. Once it is fully installed and put into production (Fall, 2004), the configuration will be changed and password-protected files will not be automatically deleted. They will likely be placed in quarantine from which you can still retrieve the message if it is legitimate.

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Email Quotas

Do I have an Email Quota?
Yes, all staff and students have e-mail quotas. The current quota for faculty, staff, and departmental accounts is 50MB. The cost for an additional 50MB of disk storage is $24 annually for staff. There are no provisions for additional storage for students. The complete quota policy can be seen at http://www.uni.edu/its/admin/policies/emailprovisioningguidelines.html.

How Do I Check My Email Quota?
If you are currently under quota, simply send (must come from your UNI Account) an Email message (empty, full, whatever) to quotashow@uni.edu to receive a report on the status of your disk quota.

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Passwords

How do I change my password?
Staff frequently have access to more than one software program that require usernames and passwords. Below are directions to change passwords of the more common programs utilized in Administration and Finance:

  • Changing a MEMFIS Password
  • Change E-mail Password
  • Change Your Windows Password
  • Change your Calendar Password

I forgot my password, what do I do?
You are the only person who has access to the password that you set for your accounts( IBM Mainframe, E-mail, Calendar, MyUNIverse, MEMFIS). Your password can be reset so that you can enter a new password. For persons to contact to reset your password, click here. For Windows password resets in the Administration and Finance division call 273-2461.

I know I'm typing in the right username and password, but I keep getting denied access. What am I doing wrong?
There are several causes for being denied access. Double-check that you are typing in your username and password exactly as they were setup when you opened your account. If you still are denied access, look at:

  • Passwords are case-sensitive so you must type in your password exactly as it was setup.
  • Some people have multiple aliases across several systems. Make sure you are using the correct username.
If you can't resolve the problem you will need to have your password reset. Click here for persons to contact to reset your password.

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Voice Mail

How Do I Setup Voice Mail For Vacation?
There are two options for handling voice mail when you are on vacation. 1. Change your greeting 2. Change your greeting and shut off your mailbox. If you plan to check your messages while you're away, or review them upon return, you may want to take the first option. Remember, however, that new messages will only remain in your mailbox for 15 days, and then will be deleted. If you have a "zero-out" option in use on your phone, it will remain active during the time you're gone.

Change Your Greeting

  1. Press 3 after logging on to your voice mail.
  2. Press 1 to create a new greeting. Assign the new greeting a different number than you are currently using.
  3. Record your greeting, and press # when finished.
  4. Press 1# to make your new greeting active for all calls.

Switch back to your normal message when you return from vacation:

  1. Press 3 after logging on to your voice mail.
  2. Press 3 to activate your normal greeting.
  3. When prompted, enter your normal greeting number and press #.

Changing your greeting and shutting off your mailbox may be the better option if you will not be checking messages, will be gone longer than 15 days without checking messages or you do not want to give the caller the option of leaving a message. If you have a "zero-out" option in use on your phone, it will remain active during the time you're gone.

To change your greeting and shut off your mailbox, follow the instructions listed above, plus: After logging on to your voice mail:

  • Press 5 from Main Activity Menu.
  • Press 7 for category to turn on/off mailbox.
  • Press 1 to turn on/off mailbox.
For information or assistance with voice mail, contact ITS Voice Services at 3-7778.

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Computer Viruses

I think I have a computer virus, what should I do?
Please contact Technology Systems and Services technical support at 3-2461.

How can I avoid getting computer viruses?
One of the best ways to protect yourself from the majority of e-mail viruses is to never send, click, open, save, or run EXECUTABLE e-mail attachments.

Executable File Extensions are: .EXE .COM .VBS .LNK .PIF .SCR .BAT .CMD Examples: clickme.exe, iloveyou.jpg.pif, memo.doc.scr, newdean.bat, your_tenure.vbs If you receive a file via e-mail that ends with any of these, delete the message without opening the attachment. Most people should never need to receive an executable computer program via e-mail. Executable programs typically come from software manufacturers on CD-ROM or other media.

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