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Help Desk

The e-Business Suite Help Desk is available to answer e-Business Suite related questions Monday - Friday during regular office hours (8:00 AM - 5:00 PM).  Please note: The e-Business Suite Helpdesk is ready to assist you, but phone support is not a substitute for training. To get the training you need, please contact ebusiness-training@uni.edu.

Contacts for Specific e-Business Suite Questions

General Questions | Oracle Purchasing | Oracle Accounts Payable | Oracle General Ledger | Payroll I

Human Resource Services

This list provides key contacts in e-Business for a variety of topics.

 

General Questions

Contact

  • Getting access to e-Business Suite ore-Business Suite reports
  • Reporting system outages or performance problems (slowness, unexpected results …)
  • Resetting your password
  • Hours of Operation
  • Find out the status of your authorization setup
  • How do I get training?
  • Your desktop (hardware, software, browser, network or printing issues)
  • Your department's Information Technology Representative

Purchasing

Contact

  • Problems creating, canceling, deleting, approving requisitions
  • Campus Supply office supply orders
  • Campus Supply cleaning supply orders
  • Purchase Order Invoice questions
  • Getting a Procurement Card
  • Procurement Card questions
  • Purchase Order questions

 

  • Purchasing Hierarchy or Approval Limit questions
  • Setting a Proxy
  • Adding a Campus Location to the database

Accounts Payable

Contact

  • New vendor setup and vendor address changes
  • Vendor payment status
  • Stopping payment on a vendor invoice (with PO)
  • Processing vendor payment or credits from PO

  • Voiding a check
  • Depositing cash and checks
  • Processing vendor payment or credits from Request for Payment
  • Stopping payment on a vendor invoice (Request for Payment)
  • Processing travel reimbursements
  • Travel and reimbursement policies

General Ledger

Contact

  • New account setup
  • Financial report interpretation
  • General financial report questions
  • Grant account questions
  • New grant account setup
  • Adding object codes to grant accounts
  • Foundation account questions
  • Foundation Accounting Office 3-7118
  • Budget Transfer questions
  • Journal Entry questions

Payroll

Contacts

  • Student payroll questions
  • Faculty and P&S payroll questions
  • Merit payroll questions
Human Resource Services
Contacts
  • Benefit questions
  •  Campus or home address questions
  •  Merit employment questions
  •  P&S employment questions
  •  Organization name changes
  •  PAF instruction questions
  •  Supervisor or Timecard Approver
  •  University ID Numbers

Date Updated: September 8, 2014