Frequently Asked Questions
Operations and Maintenance
FAQ's
General
FAQ's
How
do I report facility problems or obtain routine maintenance services?
How do I check on the status of a service request?
How
do I obtain a design and estimate for improvements/major repairs?
How
do I get my office painted?
May
I go off campus to contract for services such as painting or alterations?
What
are the funded responsibilities of Facilities Services? How do you
prioritize service?
Who
do I call if I have a problem such as ants or bees, or wish to report
a nuisance or injured animal?
General
Fund Responsibilities FAQ's
Is
there a general rule of thumb used to determine who pays for service?
Are
some delegated responsibilities included in Facilities Services
funding that don't meet the usual rule of thumb?
What
services are excluded from Facilities Services funding?
Are
construction and supplemental maintenance construction services
available for hire?
What
can I do if I have a question regarding funding responsibility?
Building
Services FAQ's
I
locked my keys in my office by mistake. How do I get in?
I
noticed a light bulb burned out (or flickering) in the corridor
of my building. How do I get it replaced?
Today
is a big day for our department, we are expecting guests from another
campus and want to be sure we make a good impression. How can I
assure this will happen?
I would like to have my office area, bookshelves, filing cabinets
and window sills dusted. Do the custodians do that?
How
do I report facility problems or obtain routine maintenance services?
To request routine maintenance services in academic buildings or
to report problems, call 273-4400; Refer to our Service Guide for
more detail on services.
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How
do I check on the status of a service Request?
If you have a copy of the Work Order or know the Work Order number,
call the assigned Work Control Center representative or call 273-4400.
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How
do I obtain a design and estimate for improvements/major repairs?
Requests for improvements or major repairs should be submitted via
the Service Request Form.
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How
do I get my office painted?
Requests for interior painting are prioritized on a "worst case"
first basis due to limited resources. Painting requests for a color
change or minor flaws must be accompanied by an account number to
pay for the effort.
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May
I go off campus to contract for services such as painting or alterations?
No. Facilities Services will be glad to solicit and administer off-campus
service providers. There are many University policies, design/color
standards, codes, and regulations the must be adhered to. Requirements
for competitive bidding, contractor insurance, and compliance within
codes and regulations must be verified.
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What
are the funded responsibilities of Facilities Services? How do you
prioritize service?
For a complete description of the funded Operations and Maintenance
responsibilities of Facilities Services visit Facilities
Services Funded Responsibilities.
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Who
do I call if I have a problem such as ants or bees, or wish to report
a nuisance or injured animal?
Call Facilities Services at 273-4400.
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Is
there a general rule of thumb used to determine who pays for service?
Generally, Facilities Services is funded to maintain components
of General Fund facilities that could be used by any academic or
administrative department if the facility were to change hands.
If the equipment or work in question does not meet this test then
it is the department's responsibility to pay for the particular
service.
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Are
some delegated responsibilities included in Facilities Services
funding that don't meet the usual rule of thumb?
Through historical practice and specific assignments, Facilities
Services has been assigned (and funded to perform) maintenance work
outside the general guidelines, (work that would otherwise be excluded).
These exceptions do not extend the general concepts; they are merely
accepted and funded exceptions. The delegated responsibilities include:
- Athletic/Recreation facilities - Facilities Services
maintains recreation facilities, gymnasia, outdoor track, tennis
courts, intercollegiate athletic fields, intramural fields, rugby
club fields, and ROTC outdoor fields. Facilities Services maintains
swimming pools.
- Landscape maintenance for Biology Preserves Committee
property.
- Landscape maintenance for residence halls.
- Landscape maintenance for Maucker Union.
- Regular time labor for snow removal of parking
lots.
- Maintenance of scuba diving equipment.
- Maintenance of distilled water systems.
- Labor time for lock repair/keys or hardware for
departmental equipment.
- Labor time for fabrication or installation of
departmental equipment and furniture.
- Labor time for support and maintenance of grant
programs - i.e., UNICUE, Camp Adventure, Roadside Vegetation,
etc.
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What
services are excluded from Facilities Services funding?
There are a variety of facilities and equipment within General Fund
buildings that are excluded from Facilities Services funding. These
exclusions include, but are not limited to, the following: through
wall or window air conditioners, laboratories and associated equipment,
inventoried equipment, carpeting and draperies, and movable classroom
seating. Also excluded from Facilities Services funded services
are facilities with other sources of funds, or self-supporting enterprises,
such as the UNI Dome (non athletic operations), residence halls,
institutional roads, parking operations, and Maucker Union and selected
grant funded programs.
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Are
construction and supplemental maintenance construction services
available for hire?
In addition to the services supported by Facilities Services budget,
other services are available for hire. This type of work can be
performed with in-house labor or through other resources. Examples
of these departmental services include routine or special maintenance
service to non-general fund facilities, alterations and improvement
work in laboratories and associated equipment maintenance and repair,
departmental inventoried equipment and maintenance and repair or
replacement of carpeting and draperies.
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What
can I do if I have a question regarding funding responsibility?
If the above guidelines do not address your particular situation
or a more detailed explanation is desired, please contact Facilities
Services at 273-4400.
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I
locked my keys in my office by mistake. How do I get in?
Building Services does not currently provide access to personally
assigned space. All such entries are assisted by the Department
of Public Services and documented in their daily log. Please call
273-2712. Public Safety officers are dispatched and respond as their
other duties permit. Classrooms are generally not locked in academic
buildings except at the request of a department. In these instances,
the department has requested keys for faculty assigned to the classrooms.
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I
noticed a light bulb burned out (or flickering) in the corridor
of my building. How do I get it replaced?
Please report it to 273-4400. It will be changed on the next regular
custodial shift for that building. The custodial staff members regularly
replace lamps to a height of approximately 10' (8' step ladders
are standard equipment). Our Area Maintenance personnel replace
lamps above that height as specialized equipment such as a genie
lift is often required.
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Today
is a big day for our department. We are expecting guests from another
campus and want to be sure we make a good impression. How can I
assure this will happen?
We want to assist you as best we can. Please call 273-2301 (1st
shift buildings) or 273-6423 (2nd shift buildings) as much in advance
of your big day as possible and advise what is happening, when and
where. This advance notice will help Assistant Managers Jack Geary
and Jack Shafer prioritize as they adjust schedules to cover daily
absences.
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I
would like to have my office area, bookshelves, filing cabinets
and window sills dusted. Do the custodians do that?
Custodial staff members are instructed NOT to move personal items
and effects on work surfaces and adjacent areas. Many such items
have tremendous sentimental if not monetary value, and may even
be irreplaceable. Despite the best care and attention, accidents
can and do happen. If you would like work surfaces dusted, please
clear them first then contact either 273-2301 or 273-6423 to schedule
the work. If you would prefer to clean and dust these areas yourself,
products can be provided by calling the same numbers or asking the
custodian in your building. If the above guidelines do not address
your particular situation or a more detailed explanation is desired,
please contact Facilities Services at 273-4400 and we will be happy
to talk with you.
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