Equipment Maintenance Program
In July 2002, the university
offered departments on campus the ability to subscribe to an Office
Equipment Maintenance Program. IKON Office Solutions is the vendor
for the maintenance program. The objectives of the program are to
provide reduced equipment maintenance costs and timely quality service.
This program provides an alternative way to control spiraling equipment
repair and maintenance costs with one comprehensive protection plan.
Fees are fixed each year. FY 2005 fees are $182 annually for
fax machines, $110 annually for printers and $.01 per copy for black
and white copiers and varying prices for color copiers depending
on the equipment model. Equipment can be place on the maintenance
program when the warranty has expired.
What the Plan Includes
- Preventative Maintenance Service
- Repair Service
How to Enroll
- determine the equipment you propose to enroll
- specify account number to be charged
- cancel existing maintenance contracts
- prior to enrolling, equipment covered under another plan will
be checked by IKON Office Solutions for any deficiencies; if repair
is required, the department will bear the cost
- contact Molly Rickert in Purchasing by phone at 3-6448 or email
to Receive Service
order Supplies or place a Service request
to order Supplies. Press "2" to request service.
Simply give your IKON equipment ID #, your name, UNI and your
department name, telephone number, and nature of your request.
Customer Service - menu option "4"
319-635-2392 - fax
Your Local IKON Account Representative - Shane Kelley
How to Record Usage
You will receive an e-mail
each month with a link to the IKON web site requesting your meter
reading. You will then go into the website and enter your
meter reading which will be used on you next maintenance billing.
Since they will be using the actual meters that you enter, your
department will only be billed for the copies that are used.
How to Drop
- 30 day notice is required
If you have questions, concerns, or need more
detailed information about the program, please contact Molly Rickert