UNI | Office of Business Operations - Frequently Asked Questions for Student Accounts

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The Office of Business Operations

Student Accounts

Glossary of Billing Terms

Tax Benefits for Education

Tuition / Mandatory Fees

Accounts Receivable Billing Procedures

University E-Bill

How to Pay & View E-Bill

Activity Since Last E-Bill

Due Dates for E-Bill

Perkins Loan

Electronic Payments

Deferment Options

Cancellation Options

Rights & Responsibilities

Interest Tax Deduction

Sign Your Promissory Note

Frequently Asked Questions

for Student Accounts

If these general answers do not answer your specific question, please contact us at (319) 273-2164.

When and where are the E-bills sent each month?

The bills are prepared on the weekday evening closest to the 10th of each month. Email notification is sent to the student the next day. Another notice is also posted on MyUNIverse. Access the Last E-bill created link for the current E-bill information. Access the Activity since last E-Bill and prior history link to see any credits/charges added. If school is not in session and the student is not enrolled for the upcoming semester, the bill will be mailed to the home address on file with the Registrar’s Office.

What happens if I don't receive my E-bill?

Each student is responsible for the bill being paid by the due date even if an email notification has not been received. The last E-bill sent, any new activity, and the student’s entire E-bill history, is available through MyUNIverse on the UNI website by entering the Login ID and Password.

Can I get my E-bill sent to my parents?

We no longer send paper bills. You can give your parent access to your account by setting them up on the parent portal. Go out to MyUNIverse and go to the Parent Portal tab. Give them access to “Last e-bill generated” and “Activity since last e-bill”. Or you can print off a copy and mail it to them.

Do you accept credit/debit cards in payment of the E-bill?

NO. Acceptable means of payment are by e-check online, cash, checks (including personal checks, traveler's checks, cashiers checks) and money orders.

What happens if I pay less than the total due amount, but more than the minimum due amount?

You will still receive the $20.00 deferred payment charge for paying anything less than the total due.

What happens if I pay less than the minimum due amount?

You will be placed on restricted enrollment and receive a fee of $25.00 per month until you have your account minimum due paid in full.

How do I get my bill deferred?

Simply pay the amount found on the University bill in the "MINIMUM DUE" box. You will automatically be charged the $20.00 deferred billing fee on the next bill. This fee is assessed once a semester. There are normally three (3) bills sent each semester under this plan, but that actually depends on when the student officially registers. Email notifications could be sent monthly, but the final payment for tuition, room & board must be paid in full by the November due date for the Fall semester, and by the April due date for the Spring semester.

What is a restricted enrollment fee?

It is a $25.00 fee that is assessed whenever the minimum due is not paid. Being on restricted enrollment will not allow the individual to cash checks, receive transcripts, change a class schedule, or register for classes. When the bill is brought current, the restricted status is removed from the account, the status returns to normal , and privileges resume.

Can I defer my payments in the summer?
Yes, but only if you are registered for May or June terms (due dates are June and July).
Any other session/terms are due in full by the July due date.

How can I get my loan refund checks sent directly to my bank?

Login to MyUNIverse and under My Personal records, click on Direct Deposit (non-payroll) and complete banking information. Your Financial Aid refund check will be directly deposited into your checking or savings account.

What are your hours?

The Office of Business Operations is open from 8:00 a.m. through 5:00 p.m., Monday-Friday (with the exception of holidays) during the Fall-Spring terms. The summer hours are from 7:30 a.m. through 4:30 p.m.

What happens if my student loans don't credit by the time my E-bill is due?

If you have accepted your awards online and all promissory notes provided by the UNI Financial Aid Office and the loans still have not credited, check with Financial Aid (105 Gilchrist, (319) 273-2700, or 1-800-772-2736.) A minimum payment is necessary by the due date to avoid the $25.00 restricted enrollment fee. This same minimum due payment will however incur the $20.00 deferred payment charge. However, when the loans are applied to the E-bill and the account is brought current, all restrictions will be lifted and the status will return to normal.

Do I need my student ID to pick up a Short-Term Loan?

The student ID is necessary for all transactions. Exceptions will be made only if the student has a photo ID instead.

Can I cash personal/UNI checks?

Yes, within the following limits. Personal checks up to $50.00 per day (could include a two-party check from parents, grand-parents, friend, etc.) and UNI checks (paychecks, refund checks, etc.) up to $100.00 per day may be cashed. A photo ID is needed for this transaction.

Do I need to do anything at the Cashier's Office if I am a first-time loan borrower?

No. The Entrance Interview form needs to be filled out with the Financial Aid Office. Once the hold is lifted there, the loan will automatically credit to your E-bill and any amount in excess of the bill will be refunded.

What do I do if I lose a refund check?

Once all avenues of locating the check have been exhausted, contact us to have the check reissued. The student must sign a stop-payment form. We will provide the form. There is a 16 day waiting period that must expire before a stop payment will be placed with the bank. After this has been done, a replacement check will be issued. If you sing up for Direct Deposit the $30.00 replacement check fee will be waived.

What happens if a check is returned from my bank?

If a check is returned for Insufficient Funds, Account Closed, or Stop Payment, it will be charged back to the student's E-bill with the additional fee of $30.00 for the returned check charge also added. The student that cashed the check or had it applied to the E-bill is responsible for the funds and the fee, even if the check has been written by someone else.

Will my Graduate Scholarship cover all tuition expenses?

No, as explained in the letter sent to each grad student by the Graduate College. Currently the Grad College pays all tuition but not the following mandatory fees: Health Fee, Computer Fee, Health Facility Fee, Student Services Fee, and Building Fee. These amounts change as the tuition and fees increase by Board of Regent decision each year.

How will my Financial Aid refund be sent when it includes a Parent Plus Loan?

A check will be issued co-payable to the parent and student, unless the parent contacts the Financial Aid office (273-2700) to release the refund directly to the student.

How often are refunds issued?

Weekly.

Office of Business Operations • 103 Gilchrist • University of Northern Iowa
Cedar Falls, Iowa 50614-0008
Phone: 319-273-2162• Fax: 319-273-3009

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Date Updated: June 2, 2009