UNI Phone Service

Telephones on campus have various capabilities for programming depending on the type of phone set that you possess. Directions are provided for the following phone functions (your phone may not be capable of all functions listed):

Auto Dial

A telephone may be programmed to automatically dial a number. Follow the directions below to program and use this function.

Program Auto Dial

1. Listen for a dial tone
2. Press *10
3. Press the AD buttonin the menu that you wish to program
4. Enter the number up to 20 digits
5. Press #
6. Listen for confirmation tone
7. Hang up

Use Auto Dial

Press the ADbutton to automatically dial the number stored in that button.

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Call Last Number Dialed

To call number of party last dialed press the "Last" button on your menu.

Note: The redialed number can be an outside number (up to 24 digits) or campus extension.

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Call Forwarding

Activate Call Forwarding to temporarily forward your calls to another extension on campus.

To activate:

1. Listen for dial tone
2. Press Call Forward or *72
3. Enter the campus extension to which you want calls forwarded
4. Listen for confirmation tone
5. Hang up

Note: You may hear a ring-ping tone from your telephone as each call is forwarded.

To cancel Call Forwarding:

1. Listen for dial tone
2. Press Call Forward or #72

Note: Your calls will now ring at your own telephone.

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Send All Calls

Activate Send All Calls when you want your calls to go immediately to coverage.

To activate: Press Send Calls (SAC) from your menu.

NOTE: You may hear a ring-ping tone from your telephone as each call is forwarded. If your extension has a custom coverage path any calls will immediately be transferred to your first coverage point. If you do NOT have a custom coverage path, any calls will immediately be transferred to voice mail.

To cancel: Press Send Calls (SAC) from your menu while handset is on-hook.

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Call Pick-up

To pick-up another phone in your call pick-up group:

1. Listen for dial tone
2. Press Call Pick-up or dial *62

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Conference Calling

To set up conferencing for up to 5 additional parties:

1. Listen for dial tone
2. Enter telephone number of first party.
3. Converse and ask to hold.
4. Press Conference (Conf) - a broken dial tone indicates first party is placed on hold.
5. Enter telephone number of second party.

If second party answers:

• Press Conference and bring in first party.

If second party’s line is busy or party does not answer:

• Press Transfer to return to first party

Repeat above to add up to 6 additional parties (including yourself) on a call.

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Put a Caller on Hold

1. Ask party to hold
2. Press Hold ; a green light will flash next to line appearance

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Retrieve a Call on Hold

1. Press appearance button of held call
2. Transfer
3. Ask party to hold
4. Press Transfer
5. Call number – announce call
6. Press Transfer

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Find Number in Directory

This feature allows you to search for the extension of another user on our campus by keying in the user’s name at the dial pad.

To activate:

1. Press Menu
2. Press softkey below DIR
3. Enter name with dial pad keys: last name * first name

To search for a new name:

• Press the softkey below DIR and repeat the sequence again.

To place a call to the name shown on the display:

• Press Call Display

Or, if you do not have a CALL DISP button on your set, press the EXIT button and simply dial the number using the dial pad.

Note: You can also leave your handset on-hook. The speakerphone will turn on automatically when you press CALL DISP.

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Voice Mail Logon (Audix)

1. Dial: 3-7600 on campus or 273-7600 off campus
2. Enter: 5-digit extension, followed by # sign
3. Enter: password (the initial password for all voice mail boxes at the university is: 9 - enter this key the first time you are asked for your password.)
4. Enter: #

As you use audix your name will be used in system announcements.

5. Enter: 1 and speak your name
6. Enter: 1 after speaking your name
7. Enter: 1 to re-record
8. Enter: # to approve

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Changing a Voice Mail Initial Password

Passwords must be from 6-15 digits (no consecutive or repeating digits are accepted)

1. Enter: new password, followed by #.
2. Enter: new password, followed by # to confirm

Note: Entering the wrong password 3 times will lock your mailbox. If this happens call 273-7778 (system administrator) to request your password reset to 9.

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Checking Your Voice Mail Messages

1. Login (dial 3-7600, enter 5-digit extension, press #, enter password, press #)
2. Enter: 2 to screen messages
3. Enter: 0 to listen to messages
4. Enter: *D to delete message
5. Enter: 0 to rewind/replay message

Voice mail messages are automatically deleted from the system after two days.

New/unopened voice mail messages are kept for 15 days before they are deleted.

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Creating Your Personal Greeting

1. Login (dial 3-7600, enter 5-digit extension, press #, enter password, press #)
2. Enter: 3 to administer personal greeting
3. Enter: 1 to create/change greeting
4. Enter: 1 (greeting number)
5. Record your greeting!
6. Enter: # to approve your greeting
7. Enter: 23 to rewind and playback your greeting
8. Enter: 1 to edit
9. Enter: # to approve
10. Enter: 1 to make this greeting active for all your calls

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Setup Voice Mail for Vacation

Two options are available for handling voice mail when you are on vacation. The options are:

• Change Your Greeting
• Change Your Greeting and Shut Off Your Mailbox

If you plan to check your messages while you’re away, or review them upon return, you may want to take the first option, Change Your Greeting. New messages will remain in your mailbox for 15 days, and then will be deleted. If you have a "zero-out" option in use on your phone, it will remain active during the time you’re gone. The "zero-out" option will give a caller the ability after several rings to press zero and speak to another person.

Changing your greeting and shutting off your mailbox may be the better option if you will not be checking messages while on vacation, will be gone longer than 15 days, or you do not want to give the caller the option of leaving a message. If you have a "zero-out" option in use on your phone, it will remain active during the time you’re gone.

Directions to set your options are listed below.

Change Your Greeting

1. Login (dial 3-7600, enter 5-digit extension, press #, enter password, press #)
2. Press 3
3. Press 1 to create a new greeting. Assign the new greeting a different number than you are currently using.
4. Record your greeting, and press # when finished.
5. Press 1 and then press # to make your new greeting active for all calls.

Change Greeting and Shut Off Your Mailbox

1. Follow the directions for "Change Your Greeting" then complete steps 2-4 below.
2. Press 5 from Main Activity Menu.
3. Press 7 for category to turn on/off mailbox.
4. Press 1 to turn on/off mailbox.

Switch Back to Your Normal Message Upon Return from Vacation

1. Login (dial 3-7600, enter 5-digit extension, press #, enter password, press #)
2. Press 3.
3. Press 3 to activate your normal greeting.
4. When prompted, enter your normal greeting number and press #.

For information or assistance with voice mail, contact ITS Voice Services at 3-2436.

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